Comments on: 24-hour fitness’s lame cancellation policy

By: Personal Trainer Courses

Personal Trainer Courses — Thu, 19 Aug 2010 20:28:39 +0000

Not only that but the policy of gym owners is to not contact members if they havent been in for a while because you are reminding them to cancel. It is short sighted because it means people will have a bad taste in their mouth!

By: Frank

Frank — Sun, 09 May 2010 01:54:13 +0000

I’m getting ready to talk to a person about
cancelling.are letting me have my son membership
I’m the one who pays for it.Il let you no my
incounter

By: Jesse

Jesse — Tue, 06 Apr 2010 19:36:14 +0000

I had heard horror stories of my friends trying to cancel their 24 memberships. when it came time for me to get rid of them, I simply called my bank and reported my debit card stolen and requested a replacement. the gym called me a few times and after several times of me telling them to… screw… themselves (censored of course) they left me alone.

By: Bryon

Bryon — Tue, 05 Jan 2010 03:04:50 +0000

Hi Rita

Yes, that was the only way to stop it for me, was to close the accounts. Pretty sad that anyone can have that kind of control over your own bacnk accound isnt it?

By: Rita

Rita — Tue, 05 Jan 2010 00:29:28 +0000

Did the bank follow your instructions? I have cancelled bank accounts because they wouldn’t stop the charge. They told me the cancellation instruction had to come from the club!?

By: Bryon

Bryon — Wed, 16 Dec 2009 14:41:09 +0000

Why not just tell your bank to stop payment immediately after you cancel your account?

By: Mike

Mike — Wed, 26 Aug 2009 15:45:26 +0000

After spending almost 15 minutes on hold because when you go to their site they make you call, I decided to send the e-mail through their system. Two different ways, and each time, I got error messages from their system. I’m right at 30 days (payment was autowithdrawn yesterday), so now I have to go to the club and listen to the BS just cancel. Can’t they be happy with the $22 a month I’ve paid the last year and haven’t gone (let alone all the years before that when I did)?

Regardless, can I cancel the autopayment through my bank today and then tell them I’m done effective 30 days from now?

By: Cat

Cat — Wed, 10 Jun 2009 10:18:09 +0000

@ because

That still doesn’t make any damn sense considerig that the last month is included into customers initial fees. At least they let people cancel… let people? It’s a service business of course people should be able to cancle. Pffhh like thats some amazing grace that they LET people friggn leave.

By: because

because — Thu, 23 Apr 2009 06:16:21 +0000

by the time they get the cancellation, it has to be processed to their bank, and then processed to your bank to stop the draft….if they had alot more people to process new memberships, freezing, cancelling, changing eft, calling past due, then you prob wouldn’t need 30 days….and remember, its banking so not open on certain days…i always tell people, 30 days before your bill date, and remember that you’re last month is already paid for…i actually have people read everything if they want and ask any queestions about any of the agreement…i think they use the 30 day policy as a buffer…at least they let you cancel…some places stick you on a 1 to 3 yr contract…

By: Rhett

Rhett — Fri, 06 Mar 2009 19:12:21 +0000

Maybe not the most ethical way to cancel, but I did the same as you. Then when I got hit with the next 30-days, I reversed the charges. No one caught it and the charge never showed up. If they can a little shady in their practices, so can I.