Comments on: Comcast’s Version of Customer Service

By: CMT

CMT — Wed, 25 Aug 2010 23:45:47 +0000

FFS… My wife and I are both out of jobs and we had to downgrade our service and I just noticed the new bill reflects a “downgrade service fee” of $24!!! WTF??? Not only that my bill reflects that I did not downgrade my service until 5 days after I actually downgraded it. The reason I’m being told is that the technician couldn’t get to our junction box until the next week so I had to pay for having full cable. This happened even though I personally took the cable box to a customer service annex. It is no wonder the U.S. is so f$cked up.

I can tell you this… I’ll be canceling our $24 subsidized latino basic cable too if they don’t remove that downgrade fee and extra five days of full cable.

By: Reynolds Kosloskey

Reynolds Kosloskey — Fri, 13 Aug 2010 10:33:20 +0000

Yeah, I have the business class service in Michigan. If you run mail servers, look out! I have several mail servers, as I run websites for friends and whatnot. I have the static IP address, but unlike commercial services like T1, Comcast will *NOT* delegate reverse DNS to your DNS server. This means every single time you add or remove or change a mail server, you’ll end up with bounced email and problems unless you call them and manually go through the process of having them set up PTR records.

Hassle!

If you’re going to advertise a business internet solution with static IP addresses, at least support the functionality one would expect from such a service.

By: Mike is funny

Mike is funny — Tue, 25 May 2010 01:38:51 +0000

Hilarious, Mike. I love people’s sense of humor…as I sit on hold waiting to “downgrade” my service…..

By: Mike

Mike — Tue, 06 May 2008 19:59:58 +0000

So, I am going to be out in your area next week and I will check to see if service is available in your area… One of the suites in your complex is getting a new Comcast eightline phone sytem installed… I’ll swing by to see what the problem is….