My father is trying to get a bunch of 8mm, Super 8mm, and 16mm film rolls digitized and transferred to DVD. He’s been using Costco‘s service, but so far they’re not doing very well. He’s sent in several rolls, waited a while to get them back, and then when they come back they’re out of focus and have other problems. He sent them back, and they redid them, but only one of the rolls came back decent, so now he’s sending them back for a third go at it.
What’s interesting here is that Costco’s service appears to be hit and miss. That is, they don’t have a systemic problem that causes all the films to be transferred in poor form, and sometimes they can get it perfect. But if they’re capable of getting it perfect sometimes, why haven’t they got the process to the point where they get it perfect all the time? And it’s not just certain films, because they got one wrong and then got the same one right, so we know that whatever caused the problem is something that can be fixed.
Has anyone else had a similar experience with Costco’s service, and have you found any way to either get Costco to get it right without having to send the film in several times, or have you found an alternative service that is better than Costco?
By the way, the film to DVD service Costco offers (and their video to DVD service as well) is outsourced to a company called YesVideo, which appears to also do it for Walgreens, CVC, and Rite-Aid. You would think with those kinds of partnerships that they would have this service down to an exact science. This is one of those situations where it’s not about bad-mouthing the service provider, but rather helping them out. Both my dad and I want these guys to succeed and have an awesome service because we want to use the service. My dad is practically ready to jump in his car and drive to their headquarters to see if he can help them fix whatever problem it is that is causing the unpredictable results.