If you’re considering upgrading to Quickbooks Pro 2009 and you use the Online Banking feature, I have some advice for you–DO NOT, DO NOT, DO NOT DO IT!!!
I just upgraded from Quickbooks 2006 because you have to upgrade every three years–they force you to by not supporting versions that are more than three years old, meaning you can’t get payroll updates once they’re three years old, meaning if you cut paychecks through QB (as I do) then you have to upgrade every three years.
It’s annoying enough that they’ve created a racket by which I’m forced to upgrade software that works just fine for me, but with Quickbooks 2009 they’ve now forced me to upgrade to software that doesn’t work. I don’t mean that Online Banking in Quickbooks 2009 is just different, or that I’m having to learn new ways of doing things (which I am, and which is also annoying), I mean the software actually does not do the things it used to and should continue to do. Here are my three major problems, so far.
1. I have an open invoice for a few thousand dollars. Each month the customer’s credit card is debited for $200, and so once each month that transaction creates a deposit in my bank account which gets downloaded. In QB 2006 I would match the $200 to the open invoice, apply it as an underpayment, and I was done. Now there is no way to apply an underpayment. I just get an error saying the downloaded transaction amount doesn’t match the open invoice amount. Yeah, duh, I know that, I’m applying a partial payment. But apparently OB doesn’t do partial payments anymore. So I have no idea what to do with that transaction.
2. I have a line of credit with my bank that is automatically triggered as an overdraft account. So I download transactions that transfer money from my LOC acccount to my checking account. The only problem is that QB OB only gives me the option of matching the deposit with an open invoice which, of course, is ridiculous. Why can’t I change the deposit to a transfer in OB? Again, like #1 I have no idea what to do with this transaction. It’s just sitting, unmatched, in OB until this gets figured out.
3. I deposited a check that was printed several months ago. OB did not automatically match the check, and so it is asking me to specify a payee and an amount, and gives me no option to match the downloaded transaction with the check that is in the register like 2006 used to.
I am AMAZINGLY frustrated with online banking in QB 2009. I cannot believe how bad this release is. If I could just go back to 2006 I’d be a happy man. From now on I’m going to always upgrade to the version that’s already been out for a year.