Solutions to the “Cannot connect. Call in progress.” error on the Blackberry:
1. Soft reboot (alt + right shift + del)
2. Hard reboot (unseat and reseat battery)
Today was the first time I’ve had this problem. I’ve had my new Blackberry Tour with Verizon for about two months now, and today I was on a bike ride when I received a call. I didn’t take the call, and the phone was in standby mode, but it’s easily possible that buttons were getting pressed while I was riding. When I got back home someone tried to call me and it went straight to voicemail. When I started trying to navigate the phone, I would get a “beep” every time I hit the red button to go back to the home screen, and instead of going to the home screen it would go to the past calls screen.
I couldn’t figure out what was going on until I tried to dial my own voicemail and got an error message saying “Cannot connect. Call in progress.” Ok, great, so my phone thinks there is a call in progress. I turned the phone off using the red button, then turned it back on, but the problem was still there. I hadn’t figured out how to do a soft reboot, nor a hard reboot, so I didn’t know how to try those options. So I did a little searching around, and found the answers above. I tried the soft reboot, and that did the trick for me. I still don’t know what caused the problem in the first place, but at least I know how to fix it.
and when all else fails, you can always pull the battery. Never fails, works for any cell phone.
You can use other mobile to call again and then end can.
I`m try and successfull
Having this same exact problem since yesterday. Pulled battery without Soft Reset and it didn’t fix. Just realized today that the problem was still there. No wonder I missed a lunch appointment – I never got the calls. Just did Soft Reset and Pulled Battery for Hard Reset. Crossing figures this work. Wondering if this is a issue with OS 4.7 as it hadn’t happened with the previous OS.
Also trying to figure out why the phone keeps asking me about the SIM card each time I turn it on or wake it up. This is 2nd BB Tour and the 1st never did that. Weird. Usually there is a “Don’t Ask Again” checkbox, but not for this dialog.
I just got this problem again for the 3rd time now, this phone as far as im concerned is a piece of crap. I really hate apple crap but think I will stick with an iphone, better apps, and less buggy